Empowering Access: Hilton and Be My Eyes Revolutionize Guest Experience for the Blind and Low Vision Communities

For many, traveling to a new place is filled with excitement and adventure, but for those who are blind or have low vision, navigating a hotel can present unique challenges. To address these, Hilton, a global hospitality leader, has announced an industry-first partnership with Be My Eyes, a mobile app that connects blind and low vision users with sighted volunteers and specialized support. This collaboration brings AI-driven assistance and dedicated Hilton customer care to Be My Eyes users, making hotel stays more accessible than ever before.

Enhanced Hotel Stays for the Blind and Low Vision Guests

The Be My Eyes app, which serves millions of users worldwide, now offers direct connection to Hilton’s specially trained customer care teams. By accessing the app’s “Service Directory” and selecting the “Hotels” category, blind or low vision guests can reach Hilton representatives who provide personalized help with various hotel tasks—such as adjusting thermostats, navigating to amenities, or operating in-room devices like coffee makers. This partnership covers a wide range of Hilton brands, including Waldorf Astoria, Conrad, DoubleTree, and Hampton by Hilton, ensuring both leisure and business travelers can enjoy a seamless stay.

Leading with Innovation and Accessibility

Hilton’s commitment to inclusivity shines through this collaboration. The company has also contributed to training the AI capabilities within the Be My Eyes app, enhancing its ability to assist guests in recognizing hotel room features and navigating unfamiliar environments. In addition to human support, Hilton offers digital self-service tools like mobile check-in, Digital Key, and room selection, giving guests greater control over their experience.

Mike Gathright, Hilton’s Senior Vice President of Customer Excellence and Innovation, emphasized the company’s dedication to creating a welcoming environment for all guests, regardless of ability: “Every guest deserves a reliable and friendly travel experience, and we are proud to partner with Be My Eyes to make that a reality.”

A Step Forward in Accessibility

This initiative is part of Hilton’s broader mission to continually improve its offerings for individuals with disabilities. With awards and recognition as a top company for people with disabilities, Hilton is setting a new standard in the travel industry for inclusivity and customer care.

As Mike Buckley, CEO of Be My Eyes, puts it, “Hilton is once again leading by example, helping travel and hospitality become more inclusive.” With this partnership, Hilton is not only meeting the needs of the blind and low vision community but also paving the way for a more accessible future in hospitality.

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For more information, you can download the Be My Eyes app on iOS and Android or visit www.bemyeyes.com.