The modern hotel general manager is more than an administrator—they are the dynamic force behind a hotel's success, seamlessly blending leadership, business acumen, and technology to create exceptional guest experiences. As the face of the establishment, the GM inspires teams, optimizes profitability, and integrates innovative solutions while preserving the human touch, setting the foundation for long-term operational excellence and guest loyalty.
Whether at a mid-range, boutique, or luxury hotel, the general manager holds the key to shaping memorable guest experiences. From anticipating guest expectations to balancing operational realities, their influence extends far beyond the check-in desk, driving excellence and innovation across categories.
Marcus Sutton, a seasoned hotelier, blends Stoicism, prioritization, and hands-on leadership to redefine management in hospitality. From juggling responsibilities to investing in his team, his approach drives record returns while fostering meaningful connections.
In the competitive world of hospitality, guests no longer settle for basic services. To thrive, hotels must integrate sustainability, digitalization, and comfort into their offerings, creating seamless, personalized experiences that meet evolving expectations. These three pillars are now essential hygiene factors that not only enhance guest satisfaction but also ensure long-term profitability and reputation.
Unlock the secret to sustainable hotel success by mastering the Profit & Loss (P&L) statement. Learn how commercial teams in sales, marketing, and revenue management can bridge the gap between revenue generation and profitability through financial literacy and strategic cost management.
Misconceptions about Business Intelligence (BI) often prevent hotels from unlocking the full power of their data. By dispelling myths about siloed systems, static reporting, and cost barriers, hotels can embrace BI tools that drive guest satisfaction, revenue growth, and operational efficiency.
In the modern travel landscape, a simple lobby Christmas tree won’t suffice. By creating personalized, immersive holiday experiences, hotels can tap into the festive spirit, ensuring guest satisfaction while driving profitability.
Hotel snacks have long been an afterthought, often leaving guests with uninspired options. In a world driven by Gen Z’s love for authenticity and innovation, it’s time for hotels to transform snacking into an experience worth savoring.
Through the lens of two contrasting hotels, this story examines how leadership styles shape the success of revenue managers and, ultimately, the trajectory of an entire business. It’s a narrative of stagnation versus innovation, control versus collaboration, and the profound effects these choices have on individuals and organizations.
While the hospitality industry increasingly favors younger General Managers, global political leaders often exemplify the value of experience in guiding nations. Should hospitality rethink its age bias and recognize the wisdom and stability older leaders bring to the table?
Winter doesn’t have to mean empty rooms—hotels can transform the slow season into a thriving one with creative campaigns, themed packages, and bold offers that attract attention and bookings.
A clever LinkedIn Sales Navigator strategy can help hotels identify companies relocating employees to their city, unlocking opportunities for long-stay bookings in the process.
Blueground’s clever check-out reminder shifts focus from strict deadlines to practical planning, creating a more positive guest experience and opening opportunities for extended stays.
Avoiding common travel pitfalls is essential for a smooth journey. From booking air tickets wisely to safeguarding personal information, here are 15 crucial tips that every traveler should know.
The travel industry is poised for transformative changes by 2040, driven by breakthroughs in virtual reality, artificial intelligence, and a shift toward sustainability and responsible tourism practices.
Smartphones are reshaping how tourists plan and experience travel. A groundbreaking study by Dr. Dan Wang and his team reveals the profound role of smartphones in fostering dynamic, in-destination decision-making. With insights into behavioral patterns and group interactions, this research highlights how tourism businesses can harness real-time connectivity for impactful marketing strategies.
Imagine turning a two-night booking into three with a simple, frictionless upsell—offering discounted rates for an extra night during checkout. It’s a win for both guest satisfaction and hotel revenue.
Hotel revenue management has evolved significantly, but even seasoned professionals may be missing untapped opportunities. Revenue Management 4.0 is about moving beyond rates and occupancy to strategically align inventory and guest segments for year-round profitability.
Hotel gyms often face criticism for being uninspired or underwhelming, but innovative approaches are reshaping this narrative. Whether through partnerships with trendy local gyms or creative reinventions, hotels can transform fitness spaces into assets that elevate guest experiences and attract locals.
A hotel’s carpets are more than just flooring—they set the stage for guest experiences. Neglect them, and you risk undermining the luxurious image you’ve worked hard to create. Regular updates and maintenance ensure a positive ROI and happier guests.
