Through the lens of two contrasting hotels, this story examines how leadership styles shape the success of revenue managers and, ultimately, the trajectory of an entire business. It’s a narrative of stagnation versus innovation, control versus collaboration, and the profound effects these choices have on individuals and organizations.
The hospitality industry is evolving rapidly, but many hoteliers remain stuck in outdated mindsets, risking their relevance in an increasingly competitive market. In 2025, the need for innovation, guest-centric operations, and strategic adaptability has never been more critical. This article explores the key issues holding hotels back and actionable steps to thrive in the year ahead.
As 2025 approaches, hotels can significantly boost revenue by embracing personalized guest experiences and leveraging data-driven insights. From dynamic pricing strategies to upselling customized packages, the focus should be on tailoring services to individual preferences. Combined with sustainability initiatives and the integration of emerging technologies like AI and mobile-first platforms, these efforts can enhance guest satisfaction while maximizing profitability.
Act fast this festive season! Hotels that launch New Year campaigns right after Christmas can capitalise on post-holiday consumer enthusiasm, outpace competitors, and boost revenue ahead of the January rush. Discover why timing is everything—and how to craft the perfect campaign to maximize direct bookings.
From AI-powered butlers to pod-sized capsule rooms and extreme luxury services, 2024 has brought some of the most unusual hotel trends into the spotlight. Here’s a roundup of the quirkiest developments shaping the hospitality industry this year.
Hotels worldwide have reported an array of bizarre items left behind by guests, including a $6 million watch, a pet lizard, and even a car tire. These peculiar discoveries highlight the unpredictable nature of the hospitality industry.
Boost Revenue with Hotel Upselling** Upselling enhances guest experiences while increasing revenue by offering upgrades like premium rooms, catering packages, or event enhancements. Tailored strategies, such as personalized offers and pre-event communication, help hotels build loyalty, optimize resources, and set themselves apart in a competitive market.
As the world becomes increasingly digital, hotels are adapting by integrating cryptocurrency payments and blockchain-secured loyalty programs. Discover how this shift caters to tech-savvy travelers and opens new opportunities for global hotel brands.
Scammers are exploiting Google search ads and fake login pages to steal sensitive guest data. Protect your business with these actionable tips to keep cybercriminals at bay.
Surprisingly, less than 5% of hotels use digital signatures, sticking instead to outdated methods like PDFs and even Excel for contracts. By adopting affordable tools like DocuSign or PandaDoc, hotels can eliminate unnecessary steps, improve client experience, and close deals faster. It’s time to make signing as seamless as booking.
A recent survey reveals varied approaches to cannabis testing across industries like construction, healthcare, manufacturing, and hospitality. While the hospitality sector shows a notable resistance to cannabis testing, employers across all sectors face challenges in attracting talent due to their testing policies.
A Japanese hotel transforms an ordinary parking lot into a stylish and functional motel using shipping containers. Could your unused parking spaces become a source of revenue?
Fear of cancellations often overshadows the benefits of flexible booking policies. But embracing them can boost conversions, loyalty, and even reduce cancellations thanks to a psychological phenomenon called the Endowment Effect.
Ever arrived at your destination and realized your plug doesn’t fit? Modern hotels are solving this common traveler headache by installing multifunctional power outlets in rooms.
The modern hotel general manager is more than an administrator—they are the dynamic force behind a hotel's success, seamlessly blending leadership, business acumen, and technology to create exceptional guest experiences. As the face of the establishment, the GM inspires teams, optimizes profitability, and integrates innovative solutions while preserving the human touch, setting the foundation for long-term operational excellence and guest loyalty.
Whether at a mid-range, boutique, or luxury hotel, the general manager holds the key to shaping memorable guest experiences. From anticipating guest expectations to balancing operational realities, their influence extends far beyond the check-in desk, driving excellence and innovation across categories.
Marcus Sutton, a seasoned hotelier, blends Stoicism, prioritization, and hands-on leadership to redefine management in hospitality. From juggling responsibilities to investing in his team, his approach drives record returns while fostering meaningful connections.
In the competitive world of hospitality, guests no longer settle for basic services. To thrive, hotels must integrate sustainability, digitalization, and comfort into their offerings, creating seamless, personalized experiences that meet evolving expectations. These three pillars are now essential hygiene factors that not only enhance guest satisfaction but also ensure long-term profitability and reputation.
Unlock the secret to sustainable hotel success by mastering the Profit & Loss (P&L) statement. Learn how commercial teams in sales, marketing, and revenue management can bridge the gap between revenue generation and profitability through financial literacy and strategic cost management.
Misconceptions about Business Intelligence (BI) often prevent hotels from unlocking the full power of their data. By dispelling myths about siloed systems, static reporting, and cost barriers, hotels can embrace BI tools that drive guest satisfaction, revenue growth, and operational efficiency.
