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Everything you wanted to know about buying and selling hotels.

The CrowdStrike Outage: A Wake-Up Call for the Travel Industry

On July 26, 2024, a flawed update by CrowdStrike triggered a global outage, crippling the travel industry’s IT infrastructure. Airports ground to a halt, airlines canceled flights en masse, and travelers faced long delays. This incident highlights the urgent need for the travel industry to rethink its system setups and embrace embedded AI to build resilience and prevent future catastrophic failures.

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Booking.com Fined €413 Million by Spanish Regulators for Anti-Competitive Practices

Spanish regulators have fined Booking.com €413.24 million for abusing its market dominance by imposing unfair conditions on hotels and restricting competition from other OTAs. Booking.com plans to appeal the decision.

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From Secluded Retreats to Investment Goldmines: The Rise of Luxury Resorts

Once a niche interest, luxury resorts are now a booming investment trend. The pandemic has shifted their appeal from a niche luxury to a mainstream investment opportunity, with major hotel groups expanding their resort portfolios and focusing on unique, high-end experiences. As travel rebounds, the demand for these opulent escapes shows no sign of waning.

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Navigating the Luxury Hotel Boom

Luxury is now the main growth driver in the hotel industry, with even traditionally budget chains like Choice Hotels expanding into this segment. Marriott International set a record in 2023 by signing 58 luxury hotel deals, while Accor plans nearly 40% of its future openings in luxury. Despite the robust market growth, standing out requires delivering unique, emotionally engaging experiences and managing high operational demands. As competition intensifies, asset managers must innovate and adapt to ensure their properties remain distinctive...

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Singapore’s Hotel Market Thrived as Travel Rebounded in 2022

In 2022, Singapore’s hotel market surged as travel restrictions eased, with US$899.7 million in transactions predominantly in the mid-market segment. The rise in visitor numbers and luxury openings, like The Singapore Edition and Raffles Sentosa Resort & Spa, drove significant growth. Despite labor shortages, the sector thrived with increased room rates and revenue, reflecting a strong rebound in the tourism industry.

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Maximize Your Hotel’s F&B Profit: Expert Tips for Success

Managing a hotel’s food and beverage (F&B) operations demands meticulous oversight to prevent financial leaks. Asset managers should focus on four critical areas: purchasing, sales, cash handling, and banqueting. By implementing clear procedures, maintaining rigorous checks, and regularly reviewing performance, hotels can turn their F&B operations into a robust profit center.

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Case Study – Revitalizing a Hotel Restaurant: A Blueprint for Enhanced Profitability

A chic Art-Deco restaurant in Brussels saw its profits plummet after six successful years. Through meticulous refurbishment planning, strategic marketing, and expert consultations, the restaurant tripled its profit within a year, showcasing the power of professional asset management.

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“Loyalty Wars: The Strategic Battle of Hotel Giants for Future Success”

The current battleground for major hotel chains has shifted from expanding pipelines to capturing loyalty members. While Marriott Bonvoy faces stiff competition from Hilton Honors, engagement, rather than size, is becoming the crucial factor. For owners, loyalty programs attract guests but come with complexities and additional costs. Historically, luxury hotels have relied on exceptional service to build genuine loyalty, independent of points programs, positioning themselves more like high-end consumer products. Balancing genuine loyalty with strategic programs remains a key challenge...

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Budget Mastery: Harnessing Past Insights for Future Success

Before planning next year’s budget, it’s crucial to analyze the past year's performance. By understanding your position in the competitive landscape and leveraging collaboration opportunities, you can make informed financial decisions and maximize the success of your property.

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Why Hotel Asset Managers are Essential in Today’s Market: Three Key Reasons

The role of hotel asset managers is more critical than ever. They bridge the knowledge gap between owners and operators, act as the owner’s eyes and ears on the ground, and mediate conflicts to ensure the optimal performance and profitability of hotel properties. With their broad expertise and big-picture thinking, hotel asset managers provide indispensable support in the complex and volatile hospitality market.

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Avoiding Hotel Investment Pitfalls: Key Strategies for Success

Many hotel investments fail due to preventable mistakes. From choosing the wrong team to overlooking market cycles, poor location choices, and inadequate reserves, these pitfalls can be avoided. This guide highlights the top reasons for failure and offers insights to help investors succeed in the competitive hospitality industry.

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UK Hospitality Sector Struggles with Record Insolvencies

The UK hospitality sector has seen the highest number of insolvencies in the past year, accounting for 16% of all company failures. Oliver Collinge from PKF Littlejohn Advisory attributes this to ongoing high costs, persistent energy price hikes, and recent poor weather, urging businesses to seek early advice to navigate these challenges.

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Embracing the Future: Is the Travel Sector Ready for Central Bank Digital Currencies?

As central banks around the world begin rolling out digital currencies, the travel industry faces a pivotal challenge. While cryptocurrencies have seen volatile highs and lows, central bank digital currencies (CBDCs) offer a stable, government-backed alternative. The sector must adapt its payment infrastructure and strategies to accommodate these emerging digital assets.

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Explore the Future at the Independent Hotel Show London

Visitor registration for the Independent Hotel Show London is now open. Held on October 15-16 at Olympia London, this premier event will bring together hotel owners, general managers, designers, and senior hospitality professionals. The theme "Beyond the Hustle and Bustle" will guide the seminar programs and networking opportunities, showcasing innovations and trends that will shape the future of independent hotels. Secure your ticket today to be part of this transformative event.

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Unlocking Your Hotel’s Full Potential

As traveler expectations evolve, leveraging technology to maximize every square foot of your hotel is essential. Beyond traditional room occupancy, hotels must reimagine spaces to boost profitability and guest satisfaction. By embracing modern tech and innovative space usage, hoteliers can transform underutilized areas into revenue-generating opportunities, enhancing the overall guest experience and ensuring long-term success.

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Is Your Hotel’s Tech Stack Holding You Back?

Outdated technology can hinder a hotel's ability to deliver exceptional guest experiences and maximize revenue. Investing in state-of-the-art solutions ensures streamlined operations, enhances personalization, and supports long-term growth. Embracing these technologies can help hoteliers stay competitive in today's dynamic market.

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The Future of Travel: How Verifiable Credentials and Digital Wallets Will Transform the Industry

Verifiable credentials and digital identity wallets are set to revolutionize travel, empowering travelers with more control over their personal data and enabling suppliers to offer personalized, efficient services. Driven by government initiatives and technological advancements, these innovations promise a seamless, secure travel experience, reducing friction and enhancing personalization across the journey.

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Embracing the Evolving Travel Technology Landscape

The technology sector's rapid evolution is reshaping the travel experience. From biometrics providing seamless airport journeys to generative AI offering personalized travel planning, the industry is leveraging innovation to meet travelers' evolving expectations. The shift to public cloud and modular technology is enabling faster, more reliable service, ensuring that travel is more efficient and customer-focused than ever before.

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Amazon’s Next Frontier: Dominating the Travel Industry?

Amazon's recent Prime Day travel deals, featuring big names like Carnival Cruise Line and Southwest Airlines, have sparked speculation about its future in the travel industry. While experts highlight Amazon's potential, many remain skeptical due to the complexity of the travel sector and Amazon's past failures. However, some brands see promise in Amazon's vast customer base and distribution capabilities.

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Implications of Booking.com’s New Prepayment Policies for Hotels

Booking.com's recent decision to discontinue prepayment policies for some partners is reshaping hotel revenue management. Previously, prepayment rates with no refunds or cancellations helped attract budget-conscious customers and ensured steady cash flow. Now, Booking.com will hold prepayment funds, gaining interest and control, while hotels may face increased cancellations and less predictability. This shift highlights the need for hotels to strengthen direct booking strategies, invest in technology, and re-evaluate rate parity agreements to maintain competitiveness and profitability.

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