Everything you wanted to know about buying and selling hotels.
Spend a Day as Your Own Guest: The Power of Personal Experience in Hospitality
Ever found yourself halfway through a shower, racing across the bathroom for shampoo inexplicably placed by the sink instead of within arm’s reach? This small inconvenience illustrates a bigger issue: the insights hotel managers can gain when they step into their guests’ shoes. Experiencing the service firsthand can uncover subtle, impactful ways to elevate the guest experience.