Ever found yourself halfway through a shower, racing across the bathroom for shampoo inexplicably placed by the sink instead of within arm’s reach? This small inconvenience illustrates a bigger issue: the insights hotel managers can gain when they step into their guests’ shoes. Experiencing the service firsthand can uncover subtle, impactful ways to elevate the guest experience.
Hotel sales managers juggle the responsibilities of four distinct roles that other industries often assign to multiple specialists. From business development and closing sales to client onboarding and relationship management, the modern hotel sales manager wears many hats. But can one person really keep up with all of these duties without burnout or compromising performance? The answer lies in smart time-blocking.
Discover transformative strategies to elevate guest satisfaction in the fiercely competitive hospitality landscape. From personalized service and seamless check-in options to AI-powered review management and automated booking tools, this guide delves into modern solutions that prioritize comfort, convenience, and connection at every stage of a guest's stay.
As hotel marketing shifts from an art to a science, success in 2025 demands integrating high-touch service with cutting-edge digital strategies. Learn how purposeful property management, dynamic targeting, and a commitment to "wow" customer service drive returns in today's competitive market.
Known for its stunning beaches and upscale amenities, Phuket is fast becoming Southeast Asia’s luxury hub, drawing global investors and affluent travelers. Explore the island’s unique real estate and hospitality market as it evolves into a high-end destination, rivaling global luxury spots.
Hotels are embracing sleep as a key offering, leveraging sleep science to craft experiences that promote better rest. From circadian lighting to bespoke bedding, sleep-focused services can elevate guest satisfaction and revenue, proving quality sleep is a luxury worth investing in.
Mandarin Oriental is ramping up its presence in China, aiming to double its hotel portfolio in the next decade. With a focus on tailored luxury, high-tech integration, and immersive guest experiences, Mandarin Oriental’s new strategy promises a fresh take on modern hospitality in Asia’s thriving luxury sector.
Indian hotels have reached new heights in occupancy and rates, yet the industry remains just shy of the elusive 70% mark. Challenges in weekday-weekend demand dynamics, anticipated rate corrections, and the evolving role of domestic travelers shape a complex road ahead.
With tourism showing resilience and growth, 2025 presents promising conditions for hotel owners—but success will demand strategic planning, adaptable management, and calculated financial structuring.
Fusion Hotel Group's latest addition, GLOW Bangkok Riverside, invites guests to experience a blend of modern comfort and vibrant riverside charm in Bangkok’s historic Dusit district.
Accor’s third-quarter results for 2024 underscore the resilience and growth potential of its diverse brand portfolio. With standout performances in its Luxury & Lifestyle division and strategic expansion, Accor remains on a promising trajectory for sustained revenue growth.
Radisson Hotel Group is bolstering its Italian presence, with seven anticipated openings in 2025 across Rome, Bergamo, Florence, Pisa, and Naples, adding over 1,000 rooms and establishing Italy as a core market for luxury lifestyle brands.
Thoughtful details at Tokyo’s 9 Hours capsule hotel show how simple touches—QR code lockers, minimalist signage, and complimentary slippers—can make all the difference, proving that guest experience doesn’t have to come at a high cost.
Offering free bicycles can enrich guest experiences, boost social media exposure, and keep costs low—turning a simple gesture into lasting memories and brand loyalty.
By identifying newly relocated employees on LinkedIn, hotels can drive long-stay bookings by targeting professionals who need temporary accommodations. This personalized approach, paired with targeted amenities, is a win-win for hotels and relocating employees.
As hackers use fake login sites to exploit search results, businesses must adopt robust security practices to protect sensitive guest and employee data. Implementing tools like 2FA, careful URL checking, and employee education can safeguard your operations from phishing scams.
Four Seasons Hotel Abu Dhabi at Maryah Island elevates the Diwali experience with a curated selection of Indian-inspired culinary offerings, including a luxurious three-course dinner at Eclipse and a refined Diwali afternoon tea at Al Meylas.
Trevello, a leading Canadian travel agency network with over 1,000 independent travel providers, is set to go public on the Toronto Venture Exchange through a merger with M3 Capital Corp. This major milestone promises expansion and enhanced market visibility.
Jack Maxwell’s new show, Booze Traveler, isn’t just about tasting unique drinks—it's a global journey to understand cultures through their libations. From sipping raki in Turkey to downing spit beer in the Amazon, he learns that "it's always 5 o'clock somewhere.
According to the latest insights from American Express Global Business Travel, hotel rate increases worldwide are expected to moderate in 2025 as new property developments and inflation reductions help stabilize prices across major cities.
