The Secret to Exceptional Guest Experiences: Why Engaged Employees Are Your Greatest Asset
In the bustling world of hospitality, every detail contributes to a guest’s experience. But one critical factor often overlooked is the role of employee engagement in shaping that journey. A Cornell University study reveals a compelling connection: a 10% increase in hotel staff engagement leads to a 4.6% rise in guest satisfaction. This finding underscores a profound truth—happy, motivated employees don’t just run hotels; they define them.